Question 1

What is the best and fastest way to contact you?

Accepted Answer

We always strive to be closer to you. The fastest way is to contact us via **WhatsApp** on the customer service number (+967 780 500 075) where our team is available for immediate response during working hours. You can also call our landline (+967 780 500 074) or email us (info@alqatta.com) for official inquiries and quotes.

Question 2

What are the official working hours at the showroom and administration?

Accepted Answer

We welcome you to our showroom and offices in Sana'a from Saturday to Thursday, from 8:00 AM to 11:00 PM continuously to serve you. Friday is the official holiday for technicians, but our showroom opens its doors from 2:00 PM to 11:00 PM to receive visitors and answer inquiries.

Question 3

Can I get technical consultation before visiting the showroom?

Accepted Answer

Yes, certainly. You can send your home details and needs (list of appliances to run) via WhatsApp, and one of our specialized engineers will contact you to discuss available options initially and give you valuable advice and a rough cost estimate before you take the trouble to visit. Our goal is to save your time and effort.

Question 4

Where exactly is your headquarters located in Sana'a?

Accepted Answer

Al-Qatta's main branch is located in the capital Sana'a, Sho'ob area, Taiz Street, specifically near the Military Hospital. The location is easily accessible and we have customer parking available. You can search Google Maps for "Al-Qatta Solar Energy Establishment" to get exact directions from your current location.

Question 5

Do you have other branches outside Sana'a?

Accepted Answer

Currently, our main and only headquarters for administration and direct sales is in Sana'a. However, we cover all governorates of the Republic (Aden, Hadhramaut, Taiz, Hudaydah, Ibb, etc.) through a wide and reliable network of distributors and authorized partners who provide our products and services at the same prices and warranties. Contact us to guide you to the nearest authorized distributor in your area.

Question 6

Can I order and pay online?

Accepted Answer

Yes, we offer flexible options for customers outside Sana'a. You can complete the order and sign the contract electronically, and make the financial transfer via local banks (Kuraimi, Tadhamon, etc.). Once payment is confirmed, we ship the goods to you immediately via authorized and insured transport companies to reach your city safely and quickly.

Question 7

How can I follow your news and offers?

Accepted Answer

We invite you to follow our official pages on social media platforms (Facebook, Instagram, LinkedIn) where we regularly publish our latest news, awareness tips about solar energy, photos of our executed projects, and of course the latest discounts and seasonal offers. Be part of our community to stay updated on everything new in the clean energy world.

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