Question 1

Does Al-Qatta offer direct installation services in Sana'a and other cities?

Accepted Answer

Yes, in Sana'a and its suburbs, our direct engineering team executes all installation works. In other governorates (Aden, Taiz, Hudaydah, Hadhramaut, etc.), we have an authorized network of partners and engineers trained and certified by us to ensure the same strict quality standards we apply. We supervise all projects to ensure complete customer satisfaction and specification-compliant execution.

Question 2

How long does a home solar system installation usually take?

Accepted Answer

We always strive for quick completion without sacrificing quality. For typical homes (3 to 8 kW systems), installation is usually completed within 1-2 working days. Day one includes mounting bases, panels, and wiring, and day two for installing the inverter, batteries, programming, and commissioning. Commercial projects or large farms may take longer (3 days to a week) depending on system size and technical complexities.

Question 3

Do you offer periodic maintenance contracts for systems after installation?

Accepted Answer

Yes, we believe preventive maintenance is the secret to system longevity. We offer annual maintenance contracts (optional) including periodic specialized panel cleaning visits, battery efficiency checks, inverter software updates, and checking all connection points with thermal cameras to detect any hot spots. This service ensures your peace of mind and maximum ROI from your solar system.

Question 4

What warranty do you offer on the installation service (not just devices)?

Accepted Answer

In addition to the manufacturer's device warranty, Al-Qatta Establishment offers a full one-year "Workmanship Warranty" on all installation and wiring works. This covers any issues that may result from mounting or connection errors. We use only high-quality cables, breakers, and accessories compliant with global standards to ensure no future technical issues occur.

Question 5

Do you offer free engineering consultations before purchasing?

Accepted Answer

Absolutely! This is our most important step. We don't sell you a "box" but a complete solution. You can visit us or call us to discuss your needs, and our engineers will perform a Load Analysis and propose the most suitable system for you in terms of cost and efficiency for free, offering multiple options to choose what fits your budget.

Question 6

Do you execute large commercial and agricultural projects?

Accepted Answer

Yes, we have a specialized projects division to execute large systems for factories, hospitals, schools, and farms (solar water pumping). We have an honorable track record in executing projects with capacities reaching hundreds of kilowatts in various governorates, providing economic feasibility studies showing the project's payback period.

Question 7

How can I request maintenance or repair service for my current system?

Accepted Answer

It is extremely simple. You can contact our customer service or maintenance department directly via phone or WhatsApp. The team will ask you to describe the problem (or send a photo of the inverter error message). Based on that, we will send a technical team for diagnosis and repair, whether the system was installed by us or another party (inspection fees apply for external systems).

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